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Shanna Birky

Vice President, Customer Experience
GoFundMe and GoFundMe Pro

Shanna Birky is the Vice President of Customer Experience at GoFundMe and GoFundMe Pro, the community-powered fundraising platform dedicated to helping people help each other. She first joined the company 15 years ago, and has built her career focused on nonprofit success. Following GoFundMe’s acquisition of Classy and the launch of GoFundMe, she has played a key role in uniting personal and nonprofit fundraising to expand impact.
Throughout her tenure, Shanna has helped shape how technology drives social good, contributing to GoFundMe’s facilitation of over $40 billion in giving. With experience spanning customer success, product, and research, she brings a deep, holistic understanding of nonprofit needs. Today, she leads efforts to ensure nonprofit partners have the tools, insights, and support to maximize their impact across the entire GoFundMe ecosystem.

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